First Responder Protective Services (FRPS) is a US-based business reputed for providing off-duty police officers for diverse private sector security needs. The company is owned, operated and managed by U.S. military veterans, law enforcement executives, and corporate business professionals.
The massive experience (approx. 60 years) of business owners in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities enabled FRPS to join the league of big service providers in the U.S. market.
There are more than 11,000 security services businesses in the US, and the industry's market size is growing steadily. First Responder Protective Services (FRPS) wanted to tap into the increasing demand for private security services, optimize service delivery and increase operational efficiency with unified technological solutions.
The requirements can be further broken down into the points below for better understanding.
Effective unified management of its different location-based service offerings: off-duty police security services, fire watch services, mobile surveillance camera systems and armed and unarmed security officer services
Improve and ensure the highest level of customer service for its client.
Enhance emergency response capabilities by integrating cutting-edge tech to streamline its operations.
Drive technology adoption and readiness to build long-term business resilience.
While there were similarities, the development team faced a new set of technological challenges of a complex nature. We list below the roadblocks met by our software development team and project managers.
As the business was operational, ensuring seamless data flow interoperability and, subsequently, the final transition without disrupting current operations was challenging.
We had to integrate various technologies commonly used by security personnel. It was particularly challenging to ensure real-time video surveillance through solar powered security camera trailer units, recordings, 24*7 accessibility through cellular connection, accurate and detailed incident and event logs capture, and compliance with NFPA, OSHA and local laws.
As we moved ahead with project execution, client requirements added up. The development team had to rise to the challenge of incorporating them in a timely manner throughout the project phase.
The development team at Proquantic aimed for a customised cloud-based web and app solution to comprehensively meet client’s requirements and ensure optimised service availability and delivery in all important metropolitan areas in Texas and US
We developed a robust platform using cutting-edge technologies, .Net Core Blazor, MAUI and ABP.IO Commercial Frameworks.
| Technology Layer | Technology Used |
|---|---|
| Framework | ABP.IO Commercial Framework |
| Frontend | .NET Core Blazor |
| Backend | .NET Core |
| Database | MS-SQL Server 2019 |
| Cross-Platform Development | MAUI (Multi-platform App UI) |
| Cloud Deployment | Microsoft Azure |
Let’s break down our approach to this project.
Our first-hand experience developing a customized software solution for a similar client in the security industry proved handy. Through repeated consultations, in-depth analysis of requirements, and meetings with all stakeholders, including business owners, security officers, and off-duty police officers, which form the key resource of FRPS, we were able to develop a well-rounded idea about the goals and objectives.
Since the start, due to strict deadlines and new requirements adding up at each phase, we ensured not to re-invent the wheel and focus on core business logic. The components are as listed below:
We focused on a robust testing and QA approach that included automated and manual testing to catch issues early and ensure seamless functionality. We also implemented continuous integration and deployment (CI/CD) pipelines to test and deploy updates automatically.
Additionally, we simulated real-world scenarios to ensure the platform could handle high traffic and diverse user interactions.
Once the solution was rigorously tested, we deployed it with minimum disruption of business operations. To ensure smooth adoption, we provided comprehensive training to the client's resources and prompt post-launch support wherever required.
The development team successfully maneuvered technical challenges to deliver a bespoke software solution to FRPS. The solution is at the core of FRPS's business operations, streamlining resource management, cost optimization, and opening new revenue channels. Today, our clients feel more in control of their operations. FRPS achieved:
The modularity and scalability helped the FRPS meet diverse clientele needs, ranging from local communities to large-scale organizations. This has led to a 33% increase in market penetration and a significant expansion of FRPS's customer base.
The client retention rate has improved. End-users reported enhanced response times and effectiveness, resulting in long-term contracts and customer satisfaction.
Proquantic's tailored software solution for FRPS enhanced the latter's business competence. Each module addressed specific operational challenges, contributing to a 20% boost in overall revenue earnings, thus creating numerous opportunities for service expansion.
FRPS achieved better operational efficiency as it utilized the integrated platform to streamline communication and coordination among emergency responders, thus solidifying its role as a significant venture in the emergency service sector.
Proquantic restructured our entire existing framework with the right technology. The solution brought measurable benefits to our clients. They no longer struggle with lagging registration, booking, and job assignments that earlier took a long time to respond to, hindering service delivery. Business is better than before, convincing our clients to expand their footprint.
