Our client, a US-based healthcare provider, offers remote care programs for patients and clinicians to empower healthcare organizations. They focus on preventive and chronic care services to promote wellness.
The client observed that regulatory complexity and administrative burdens significantly hindered seamless service delivery. Consequently, they needed help to launch, sustain, and grow their remote care programs by circumventing these chronic issues.
The client’s business was looking to optimize service delivery of these three core services- remote patient monitoring (RPM), chronic care management (CCM), and annual wellness visit (AWV) programs. To achieve this, the client needed a unified solution that mainly solved two primary pain points –
The regulatory landscape is ever-changing, and healthcare organizations find it daunting to keep pace. Non-compliance often leads to potential financial
Manual processes are often time-consuming and taxing, especially in the healthcare sector, which faces staffing issues. Managing remote care programs requires an error-free, automated approach.
Due to the scale and span of the project, our software developers and strategists at Proquantic grappled with some complex issues.
Existing systems needed to be equipped to handle the growing demand for remote patient monitoring software and chronic care management. Ensuring seamless data flow and interoperability without disrupting current operations was challenging.
Integrating multiple remote patient monitoring devices from different manufacturers. Different devices meant converging unique data formats, communication protocols, and security requirements. The other was tackling the cellular aspect, as with patients spread over varied geographical locations.
After a comparative analysis of the tech choices and scalability in mind, we opted for a cloud-based solution. We developed a robust platform using cutting-edge technologies, including .Net Core, AngularJS, and MySQL, built on the ASP.NET Zero framework.
| Technology Layer | Technology Used |
|---|---|
| Framework | ASP.NET Zero |
| Backend | .Net Core |
| Frontend | AngularJS |
| Database | MySQL |
Here’s how we went ahead with the implementation
Conducted in-depth consultations with the client, other stakeholders from the healthcare fraternity, data scientists and legal experts to develop a well-rounded understanding of issues, business expectations, and regulatory requirements.
Followed a rigorous testing regime to ensure our deliveries were reliable, secure, and primed for performance when launched. Our QA team used Scrum and Kanban for agile testing practices.
The RPM platform was successfully deployed with minimal disruption. To ensure smooth adoption, we provided comprehensive training to the client's staff and prompt post-launch support wherever required.
We successfully delivered a custom software solution that was in tune with the customer's vision and offered the following benefits.
Our solution helped clients resolve regulatory compliance issues, saving dollars in financial penalties for their service takers. With the administrative burden offloaded, the staff could focus on patient care.
Security improved with a HIPAA-compliant digital solution, enhancing customer trust in the product. This helped healthcare organizations deliver superior patient care. It also led to better manageability of acute cases, improving patient outcomes.
The scalable architecture of the platform allowed the client to expand their remote care programs effortlessly, accommodating future growth.
With a good product in the RPM segment, the client registered an impressive 35% increase in sales of their remote patient monitoring services. There was also a 50% increase in product queries from prospective customers.
Prevounce has redefined remote patient care. The custom software solution has made life easy for people, personnel, and clinicians. Health organizations that use the services no longer have to dedicate hours to navigating compliance and regulatory issues, saving precious resources.
Through innovation and energy, we delivered a scalable solution that's bringing real business results for our client and the community.
